Guest Communications Hub for
Hotels Resorts Hostels
Over 85% of your guests’ questions are instantly answered with AI directly on your website, social media and WhatsApp across the entire customer journey.
- Increase direct bookings and upselling
- Boost online check-ins and reviews
- Reduce repetitive tasks with AI automation
2,100+ hotels worldwide use HiJiffy’s AI-powered solutions
Digitalise your guest journey with AI
Automated – yet personalised – communications, from booking to departure
Answering FAQs
Chat-based booking
Welcome message
Digital check-in
In-house requests
Upsell and cross-sell campaigns
Satisfaction surveys
Check-out campaigns
Guest reviews campaigns
92%
Customer satisfaction score
60%
Online check-in completion
5%
Booking conversion rate directly
in the chat
70%
Reduction of the incoming calls
REAL METRICS FROM OUR CLIENTS
Read what clients say about the impact of HiJiffy
Discover why 2,100+ hotels, resorts and hostels of all sizes trust us to improve their operations, boost revenue and reduce workload with AI automation.
One inbox
to manage all your channels
Centralise, automate and measure your customer care and communications in our powerful Console
Quick setup, simple to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Customisable interface, adaptable flows
Make it yours. Personalise the image and tone of voice to fit your guidelines and provide a seamless brand experience. On top, HiJiffy’s solution also can be adapted to your sales flow.
Learn more
about our AI
Read about its key features powered by cutting-edge technology optimised for hospitality.
Want to boost direct bookings?
Request a meeting with one of our experts to explore how you can boost revenue and guest satisfaction with HiJiffy.
Why HiJiffy?
See what our clients say about us on HotelTechReport
Leonardo Hotels
“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”
Dan Ogen
Chief Digital & Marketing Officer Europe
Macdonald Hotels & Resorts
“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”
David McLean
Head of Digital
Kabannas
"Over 90% of the time, the guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”
Louise Garner
Commercial Director
PortoBay Hotels & Resorts
Fabíola Pereira
Chief Marketing Officer
Lamington Group
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk
Marketing Project Manager
Magic Costa Blanca
“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.
Francisco Javier Garcia Cuenca
Vice President
Bahia Principe Hotels & Resorts
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests.”
Roberto Martin
Digital Guest Experience Manager
Kora Living
Iñigo Boulandier
Brand Manager
La Butte
“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."
Emmanuel Riffault
Revenue Manager
USSIM Vacances
“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”
Nathan Soetaert
Digital Marketing & Communications Manager
Hotel Gran Bilbao
"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy
Director of Sales & Marketing
Lake District Hotels
"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”
James Pass
Head of Digital
HiJiffy in the media
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