Terms and Conditions

These terms and conditions outline the rules and regulations for the use of HiJiffy’s Website.
HiJiffy is a brand of HORIZON BEHAVIOUR, LDA located at:

Rua das Eiras, nº 5,
7960-262 Vidigueira
Portugal

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use HiJiffy’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Portugal. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

All-in-One Communication Platform for Hotels

Increase your direct bookings and your customer satisfaction with our cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels

How It Works

Centralize, Automate and Measure your Hotel’s Customer Care.

Inbox

A one-stop solution for all your communication channels.

 

HiJiffy_Stats

Chatbot

Automate your guests’ frequently asked questions

Multilingual
Always Available
AI Hospitality Agent
HiJiffy_Reports

Reports

Stay on top of what’s happening.

HiJiffy_ImproveResponse

Integrations

HiJiffy integrates with most apps and communication channels you use every day.

HiJiffy also integrates with Zapier, an integration platform that lets you connect with more 1,000 web applications. Send data from HiJiffy to any other supported app, automate your workflows or use it in many other ways to power your business.

Our metrics

200+

Clients

30+

Countries

> 70%

Automation

What our clients say about us

The London Marriott Hotel Park Lane decided to work with Hijiffy for a number of reasons; one of these being able to reach out to our guests on social media and for our guests to contact us with the ease of their phone. We benefited from the test pilot of Hijiffy within the hotel by offering our guests a faster channel of communication with our front office team. The Hijiffy management team allowed us to successfully launch the programme and have a more personalised relationship with our guests.


Mats Bertram

Assistan Front Office Manager

Though we are at beginning of the journey with Artificial Intelligence and Chatbots, HiJiffy gave us the necessary trust and assurance that we will always be on top. We are glad to be providing a service that will naturally be expected in the near future. There are still some guests that want to contact a staff member, but we are sure that with all the optimizations, soon this will no longer be necessary.


Thomas Berendonk

Martinhal Family Hostels & Resorts

HiJiffy has been helping us tackle the challenging online reservation playground we are in, as well as simplify and digitalize our processes. We were able to reduce the manpower required to answer a lot of questions and the 24/7 availability that comes with it- especially in Social Media. We’ve been working with HiJiffy for over a year now and I have to say it has been an absolute pleasure!


Julie-Charlotte Franck

Digital Field Marketing Manager – Barcelona, Mallorca & Northern Spain Marriott International

The great advantage of this solution is enabling customers to quickly get in touch with GeoStar staff at any time. HiJiffy is helping us to make the requests on Facebook Messenger more automatized and making a better division of online and offline channels.


Gonçalo Cintrão

Web Channel Manager at GeoStar

HiJiffy appeared at a time when Zmar was having a huge stream of Facebook Messenger conversations and it became impossible to allocate human resources solely for this channel. This solution internally automated 95% of the messages we received and could not respond in a timely manner. For all the problems, HiJiffy finds a solution and they are really proactive too!


Sofia Freire

Director Sales and Marketing Zmar

With a growing number of user questions, we needed a faster response and issue solving times. Now, not only were able to send a support request to the right hotel taking into consideration HiJiffy’s tag’s system, but we’ve also reached an automation rate of around 60%, and an average customer satisfaction score for both chatbot and staff of above 75%.


Julia Lim

Assistant Director of Digital Marketing - Park Group Hotel

Besides providing us with reports and metrics that allow us to keep track of the chatbot and team’s performance, HiJiffy’s 1-on-1 support helped us get our first bot up and running very quickly and hassle-free.


Désirée Fager

Reception Manager - Leksand Strand

HiJiffy meets most of the expectations of a hotelier by offering a customized solution for each brand on their portfolio and elevate their brands by keeping up-to-date on the latest hospitality trends. Our conversation rate as grown two digits.


Bruno Silvério

Marketing & Communication Director - United Investments Portugal

We’ve been using HiJiffy for almost a year, and their platform is simple and easy to use. Looking forward to continuing to deliver a personalized experience to our guests with HiJiffy.


Renata Jardim

Marketing Assistant - PortoBay

HiJiffy allowed us to step up our operations by automating more than 60% of our replies. We’re no longer losing conversations and by having a better overview of our guests, our support team is more prepared than ever to solve requests. Results speak for themselves and our chat customer satisfaction rate is now above 90%.


Catí Cardell

E-commerce Manager