These terms and conditions outline the rules and regulations for the use of HiJiffy’s Website.
HiJiffy is a brand of HORIZON BEHAVIOUR, LDA located at:
Rua das Eiras, nº 5,
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use HiJiffy’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Portugal. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Centralize, Automate and Measure your Hotel’s Customer Care.
A one-stop solution for all your communication channels.
Organize all your conversations in one place, from social media to email and the main OTAs. With new channels constantly being added.
Automate your guests’ frequently asked questions
Our chatbot understands your hotels’ guests’ queries and instantly delivers the right answer, helping them check dates availability, rates and book a room. If and when needed, it hands off the chat to a human agent.
Stay on top of what’s happening.
The console offers smart insights to help you improve your customer care. See the latest data about your guests’ engagement with your chatbot and team.
We’re working hard to integrate HiJiffy with apps and communication channels you use every day.
HiJiffy appeared at a time when Zmar was having a huge stream of Facebook Messenger conversations and it became impossible to allocate human resources solely for this channel. This solution internally automated 95% of the messages we received and could not respond in a timely manner. For all the problems, HiJiffy finds a solution and they are really proactive too!
Director Sales and Marketing Zmar
The great advantage of this solution is enabling customers to quickly get in touch with GeoStar staff at any time. HiJiffy is helping us to make the requests on Facebook Messenger more automatized and making a better division of online and offline channels.
Web Channel Manager at GeoStar
HiJiffy has been helping us tackle the challenging online reservation playground we are in, as well as simplify and digitalize our processes. We were able to reduce the manpower required to answer a lot of questions and the 24/7 availability that comes with it- especially in Social Media. We've been working with HiJiffy for over a year now and I have to say it has been an absolute pleasure!
Digital Field Marketing Manager – Barcelona, Mallorca & Northern Spain Marriott International
Though we are at beginning of the journey with Artificial Intelligence and Chatbots, HiJiffy gave us the necessary trust and assurance that we will always be on top. We are glad to be providing a service that will naturally be expected in the near future. There are still some guests that want to contact a staff member, but we are sure that with all the optimizations, soon this will no longer be necessary.
Martinhal Family Hostels & Resorts
The London Marriott Hotel Park Lane decided to work with Hijiffy for a number of reasons; one of these being able to reach out to our guests on social media and for our guests to contact us with the ease of their phone. We benefited from the test pilot of Hijiffy within the hotel by offering our guests a faster channel of communication with our front office team. The Hijiffy management team allowed us to successfully launch the programme and have a more personalised relationship with our guests.
Assistan Front Office Manager