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Integrations with Service Automation systems
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Hotel Service Automation: FAQs
What are Service Automation tools and how can they be used in hotels?
Hotel Service Automation tools give hotel managers control over the automation of a wide range of services. These tools allow you to offer fast and efficient services while optimising processes and reducing operational costs. Hotel service automation needs to work seamlessly with your other systems, such as booking engines, property management systems, or maintenance and housekeeping systems.
What are the main advantages of using service automation tools?
There is a range of benefits for hoteliers using service automation tools:
- Reduced staff workload
By automating customer processes, guests will have less need to interact directly with staff, freeing up personnel for other tasks. For example, by automating the check-in process, guests can check-in via mobile app or online, and go directly to their room, with no need to queue at reception and go through a lengthy check-in procedure.
- An extra level to the guest experience
Room features can be automated and accessed digitally, adjusting temperature, lighting, and the like at the touch of a button. The system may be used to put in requests for booking extra services such as dinner reservations or spa treatments, or to ask for room service, laundry collection or to report a problem with the room. Requests can be instantly fielded to the relevant department, prioritised, and processed fast. With hotel service automation, the experience improves for guests and hotel staff.
- Detailed task management
The system will also enable the automatic management of tasks, prioritising, and delegating work. Setting up staff rotas and allocating tasks is time-consuming, and when someone calls in sick, the process must be reassessed. By using service automation tools, this can all be done automatically, and the system will adapt whenever there is an unforeseen circumstance, such as staff absences or additional workload.
- Competitive advantage in the market
Digital automation in the hotel industry is soon going to become a standard. By ensuring your hotel offers all the latest technology now, you will be keeping up with developments, and so you can consistently offer the latest features and services, rather than being a step behind and playing catch up.
What are the benefits of integrating service automation tools with HiJiffy’s conversational AI solutions?
When you add in a great deal of automation, it is essential not to lose the personal touch, which is often most greatly conveyed when guests interact with hotel staff. To address this, implementing HiJiffy’s AI-powered conversational solution allows your business to engage with your guests via digital channels and add personalisation to the automated processes. This also allows you to upsell or cross-sell your products and services in a seamless way.
Beyond supporting the automation of processes and boosting teamwork and productivity, HiJiffy’s Guest Communications Hub also helps your hotel to strengthen its reputation, increase revenue from direct booking and upselling, and improve the overall guest experience.
Is it easy to connect service automation tools with HiJiffy’s technology?
Our technology allows seamless integrations with powerful hotel management systems, including hotel service automation tools. The scope ranges from one tool to another and you can learn about it by visiting each provider’s dedicated page listed above. Our Customer Success team will assist you with the activation process of the integration between the two systems.
