Sent Messages

In the Product Highlights series, we delve into the various features and functionalities of the Console, the interface of our Guest Communications Hub. This practical approach demonstrates how easy it is to optimise communication with your guests with the support of our conversational artificial intelligence. In this article, we discuss the Sent Messages functionality in the Campaigns section.

Just as important as preparing all WhatsApp, SMS, or e-mail message campaigns is tracking their status. This will allow the various agents on the platform with access to this section to understand the status of their campaign deliveries.

How can I filter the messages?

With time, it can become complicated to search through all the campaigns you have created, so our platform offers intuitive filters to simplify your campaign management.
You can filter by:

• Phone number
• Campaign name
• Check-in date
• Check-out date
• Message type (Email, SMS, or WhatsApp)
• Status

What types of statuses of the messages are there?

• Accepted: The message has been scheduled and is using a messaging service.
  
• Queued: The message has not been accepted (because it is not using a messaging service) or has been accepted and is waiting to be sent.
  
• Scheduled: The message is scheduled to be sent at a later time.
  
• Cancelled: The message that was supposed to be sent has been cancelled.
  
• Sent: The message has been sent successfully.
  
• Failed: The message has not been sent successfully.
  
• Delivered: The message has been delivered successfully.
  
• Undelivered: The message has not been delivered.
  
• Read: For WhatsApp only: the recipient has opened the message (read receipts must be enabled).

With the status information, you can check various situations, such as:

• See if your guest has received their message from your online check-in campaign.
  
• If a client has not received an upselling campaign.
  
• Quickly detect failed messages, allowing you to check, for example, if your guest has provided the wrong contact number by comparing it with your PMS.
  
• If you contact your Customer Success Manager, they can also help you verify if there is a technical problem.
  
• Or simply check if your new check-out message campaign is being sent and your guests read the messages.

This functionality is designed so that you can optimise the tracking of your messages and spend the least time detecting and correcting any errors that may occur.