AI Solution for General Managers
Streamline your hotel's operations
Imagine a work day when your hotel staff can fully focus on guests while the administrative work handles itself. HiJiffy’s AI makes this a reality.
- Reduce repetitive tasks with AI automation
- Increase direct bookings and upselling
- Boost online check-ins and reviews
Manage your hotel with AI that works for you
As a General Manager, you know that balancing guest satisfaction, smooth operations, and revenue growth daily can be challenging. HiJiffy makes this easier by automating routine tasks, allowing you to focus on what truly matters – your guests and your staff. From managing check-ins and promoting services to sending personalised messages, our AI streamlines hotel operations, helping boost profits.
Key benefits for General Managers
Automate guest communications: Let HiJiffy’s specialised hospitality AI handle answering common questions and processing requests.
Free up your hotel staff: Allow your team to engage in more meaningful and impactful guest interactions, thanks to reduced workload.
Boost your revenue: Increase profits by automating personalised upsell and cross-sell offers that perfectly match your guests’ preferences.
Be available for your guests 24/7: Keep your guests satisfied with instant responses on their preferred channels, like WhatsApp, SMS, or social media.
Testimonial
“HiJiffy delivers high levels of automation along our guest journey. (…) Over 90% of the time, they instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”
Louise Garner, Commercial Director at Kabannas
Exactly the features you need
Automate processes and give your team time back
Managing guest communications and requests shouldn’t take up all your team’s time. HiJiffy automates everything from pre-arrival messages to check-outs. This means your staff can focus on making your guests’ stay special, while HiJiffy handles the rest. With seamless integration into your Property Management System (PMS), everything stays updated without extra work from your team.
Make team coordination effortless with real-time notifications
HiJiffy doesn’t just improve guest interactions—it also makes life easier for your team. Our central inbox and ticketing system ensure that every guest request gets assigned to the right person. Your staff can focus on what they do best while HiJiffy keeps everything running smoothly.
Boost your revenue with personalised upsell offers
Revenue doesn’t have to be hard to increase. HiJiffy automates personalised upselling—whether it’s room upgrades, special promotions, or dining reservations—based on guest preferences. These thoughtful, timely offers are all set up automatically, helping you capture more revenue with less effort.
Provide instant, 24/7 guest support without the wait
Your guests don’t like waiting, and with HiJiffy, they won’t have to. Our AI-powered platform answers questions instantly, whether it’s about booking, room service, or checking out. With support in multiple languages, HiJiffy helps make every guest feel welcome and well-served.
Want to boost direct bookings?
Request a meeting with one of our experts to explore how you can boost revenue and guest satisfaction with HiJiffy.
Why HiJiffy?
See what your peers say about our solution
Leonardo Hotels
“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”
Dan Ogen
Chief Digital & Marketing Officer Europe
Magic Costa Blanca
“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.
Francisco Javier Garcia Cuenca
Vice President
Macdonald Hotels & Resorts
“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”
David McLean
Head of Digital
PortoBay Hotels & Resorts
Fabíola Pereira
Chief Marketing Officer
Lamington Group
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk
Marketing Project Manager
Bahia Principe Hotels & Resorts
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests.”
Roberto Martin
Digital Guest Experience Manager
Kora Living
Iñigo Boulandier
Brand Manager
La Butte
“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."
Emmanuel Riffault
Revenue Manager
USSIM Vacances
“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”
Nathan Soetaert
Digital Marketing & Communications Manager
Hotel Gran Bilbao
"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy
Director of Sales & Marketing
HiJiffy supports different hotel teams
Learn how other roles benefit from our conversational AI
