Integration between Avalon and HiJiffy

What is Avalon?

Avalon is a multi-hotel PMS specialized in hotel chains, modern, reliable, and ready for any international environment (certificated in 10 countries).

Integration between Avalon and HiJiffy

The integration between HiJiffy and Avalon enables the seamless delivery of WhatsApp campaigns at various stages of the guest journey, enhancing their experience and generating additional revenue for hotels.

1. When a guest makes a reservation, all relevant information is stored in Avalon. HiJiffy then retrieves the reservation status and guest contact details.
2. This allows hotels to design proactive campaigns that can be sent at specific touchpoints during the guest journey, such as welcome messages, upselling opportunities, digital check-in, digital keys, reputation management, housekeeping or maintenance requests, and more.
3. Additionally, guests can conveniently receive answers to their questions through WhatsApp. HiJiffy’s AI-powered concierge can resolve approximately 90% of inquiries. If a question falls outside the FAQs, it is quickly escalated to a human agent for assistance.

What are the main benefits for hotels?

Hotels leveraging the combined solution from HiJiffy and Avalon can effortlessly set up campaigns and ensure their guests receive 24/7 support through our AI concierge. This integration also unlocks multiple opportunities by connecting to services such as Digital Check-in, Digital Keys, Upselling, Housekeeping, Digital Check-out, and more.

• With all communications centralized in one platform, hotel staff can efficiently manage all channels from a single interface.
• The AI handles the vast majority of queries, freeing up staff to focus on delivering exceptional in-person service to guests at the hotel.
• Additionally, hotels can generate extra revenue through upselling while ensuring guests have convenient access to all the services they need at their fingertips.

What are the main benefits for guests?

• Comfort: With a dedicated hotel WhatsApp number, guests can easily ask questions or make simple requests to the hotel staff.
• Speedy Responses: Thanks to an AI concierge, no questions go unanswered, even when the hotel staff is on a break!
• Convenience: Proactively receiving the hotel’s restaurant menu or spa availability enhances the guest experience, making their stay much more enjoyable.

Want to learn more about Avalon or HiJiffy and how our solutions can benefit your hotel while making your guests’ stays even more delightful? Contact us today!