AI Solution for Front Office Managers
Ensure satisfaction of your guests
HiJiffy takes care of check-ins, manages guest requests, and keeps your team on track. This means you can spend less time on admin and more time delivering great service to your guests.
- Reduce repetitive tasks with AI
- Boost your online check-ins and guest reviews
- Increase your direct bookings and upselling
Make your day-to-day tasks easier
and perfectly organised
As a Front Office Manager, you have got plenty to manage without getting bogged down in every guest request. HiJiffy’s AI takes care of routine tasks like check-ins, guest queries, and team coordination. This means you and your team can focus on what you do best—delivering exceptional guest experiences. From booking to check-out, HiJiffy simplifies your day-to-day so you can keep things running smoothly.
Benefits for Front Office Managers
Automated check-ins and guest requests: Make check-ins faster and handle guest requests easily with the help of a smart AI assistant built for efficiency.
Keep your team on track: Quickly assign tasks to team members in real-time and monitor progress to make sure nothing gets missed.
Faster customer support: Give your guestsquick, personalised responses without making them wait. Happier guests, fewer headaches.
Cut down reception workloads: Let AI handle repetitive tasks, so your team can focus on providing outstanding service to your guests.
Testimonial
“The integration of the HiJiffy chatbot solution has transformed our customer service experience. (…) This improvement has not only simplified our operations but also boosted customer satisfaction and strengthened our brand’s reputation. There is no doubt that the partnership with HiJiffy has been a significant step forward for Leonardo Hotels.”
Dan Ogen – Chief Digital & Marketing Officer Europe at Leonardo Hotels
Exactly what your hotel needs
Faster check-in, easier arrivals
With HiJiffy, checking in is simple and stress-free. Guests can fill out their forms online before they arrive and get their room key sent straight to their phone. No more long waits at reception – give your guests a faster, more efficient start to their stay that leaves a great first impression.
Guest requests handled immediately with instant notifications
Guest requests go straight to the right team member right when they need to. Extra towels? Housekeeping gets notified immediately. A leaking tap? Maintenance is alerted in real-time. Your team stays informed, and your guests get what they need without the wait.
Communication: All your tools in one place, fully organised and under control
Stop switching between platforms and missing guest requests. HiJiffy keeps things simple by bringing all customer inquiries – whether from your website chat, WhatsApp, or SMS – into one dashboard. Your team can respond faster and more efficiently, ensuring every customer gets the attention they need.
Assign tasks in real-time to keep your team organised and on track
Our instantaneous task management makes sure every request gets assigned and handled quickly. You will always know what has been done and what still needs attention – keeping your team on track and your clients satisfied.
Discover how HiJiffy can streamline your operations
Why HiJiffy?
See what your peers say about our solution
Leonardo Hotels
“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”
Dan Ogen
Chief Digital & Marketing Officer Europe
Magic Costa Blanca
“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.
Francisco Javier Garcia Cuenca
Vice President
Macdonald Hotels & Resorts
“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”
David McLean
Head of Digital
PortoBay Hotels & Resorts
Fabíola Pereira
Chief Marketing Officer
Lamington Group
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk
Marketing Project Manager
Bahia Principe Hotels & Resorts
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests.”
Roberto Martin
Digital Guest Experience Manager
Kora Living
Iñigo Boulandier
Brand Manager
La Butte
“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."
Emmanuel Riffault
Revenue Manager
USSIM Vacances
“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”
Nathan Soetaert
Digital Marketing & Communications Manager
Hotel Gran Bilbao
"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy
Director of Sales & Marketing
HiJiffy supports different hotel teams
Learn how other roles benefit from our conversational AI
