Express Check-Out for Hotels
Automated, contactless and personalised
HiJiffy’s AI concierge is available 24/7 from the pre-stay stage until the guests’ departure, when it can automatically facilitate an express check-out procedure, promote loyalty programme subscriptions to encourage returning guests, boost positive reviews, and more.
Optimise the final stage of the guest journey with HiJiffy's AI
Automate your express checkout procedure
Ensure the final moments of the guests’ stay are convenient and reflect your brand, leading to an increase in positive reviews and, subsequently, your hotel’s reputation.
Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximise your upselling opportunities
Use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Boost loyalty programme subscriptions with automated irresistible offers that will keep your guests coming back again and again.
Boost your reputation
Send automated review requests to your guests in the final moments of their stay to build on the excitement of their stay at your hotel.
To ensure positive feedback, schedule messages throughout your guests’ stay to get ahead of their needs and resolve any arising issues quickly.
in action
Explore how innovative hotel brands use HiJiffy’s solution to boost revenue and automate processes.
Virtual concierge features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality topics
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as online check-in, express check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g., families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Make the most of the check-out
Use check-out to improve your hotel's reputation
Explore best examples of optimising the final moments in the guest journey.
Benefit from satisfaction surveys
Unlock the untapped potential at your hotel by asking these impactful questions in feedback forms.
Get ahead of your guests' most common questions
Access our first-party data insights based on over 1.7 million hotel guests’ questions last summer. Discover what are the top 50 most frequent queries.
Express Check-out in Hotel: FAQs
What is express check-out in a hotel?
Express check-out is a quick and easy way for guests to check out of their rooms without speaking to staff or waiting for a final bill. The process can be completed via a kiosk in the hotel, through a hotel express checkout mobile app, or on the hotel website. Guests indicate they are ready to check out, agree to have any expenses charged to their registered payment method, and then simply drop off their keys at the designated area – unless the hotel also offers a keyless experience. If the self-check-out is done via a kiosk in reception, it could be as simple as depositing the key into a slot in the kiosk.
What are the advantages of using a hotel check-out system for hoteliers and hotel guests?
There are several advantages of express check-out hotel services, benefitting both staff and guests. For guests, it means a quick, easy departure. It eliminates frustration from slow check-out processes or waiting for reception staff. For those in a hurry to attend meetings or catch trains, waiting can be a significant inconvenience. Ensuring the guest’s final memory is one of excellent service is crucial. Check out is also a great moment to collect feedback. from your guests.
Express checkout in hotel also creates a more pleasant guest experience. Guests can complete the check-out process over breakfast or in the comfort of their room, avoiding queues to speak to staff. While guests may enjoy lingering over various aspects of their stay, check-in and check-out should be fast and simple to ensure a stress-free experience.
For hotel staff, express check-out means fewer queues at reception and significant time savings. Paperwork related to the guest’s visit can be completed at more convenient times when staff are less busy. Many processes can be automated by AI-powered solutions specialised in hospitality. Correspondence, such as invoices and receipts, can be sent to guests via their preferred contact method. These contact details, provided during the express check-out, can be used for future marketing purposes if permissions are granted.
Why has express check-out in hotels become more popular in the hospitality industry?
Express check-out hotel services have gained popularity in recent years due to technological advancements. Implementing these systems is now easier and more cost-effective, providing a reliable solution. The systems are secure and seamlessly integrate with other hotel services such as booking engines, property management systems, or housekeeping systems.
Most people carry mobile phones and use them extensively daily, making it easy to access these services via an app. Guests can install the app on their mobile devices to use express check-out and other services.
Best express hotel check out solutions don’t require intalling any applications, but using conversational AI they automate the process through popular messaging apps like WhatsApp.
Additionally, increased familiarity with contactless online processes has boosted confidence in using these systems and making payments over the Internet.
Is contactless check-out in hotels a growing trend in the industry?
Although the pandemic in recent years was a driving force behind the introduction of contactless services in hotels, their popularity will continue to grow as hoteliers observe the range of benefits for their teams and guests appreciate the convenience.
Hoteliers see that reducing the strain of repetitive tasks positively impacts job satisfaction and staff retention in their teams, which is a great advantage in light of hospitality staff shortages. The ease of integrating conversational AI powering contactless check-out with other hotel management systems, as well as a relatively low cost for implementing such services, is another reason such solutions gain in popularity.
Many guests see convenience and independence as a standard rather than luxury, and they are likely to expect hospitality solutions that enable that. Fortunately, this also means they are very likely to trust and confidently engage with contactless check-out in hotels as it is close to their lifestyle.
How does express check-out in hotels enhance guest satisfaction?
Express check-out hotel services significantly enhance guest satisfaction by offering a quick and convenient departure process. Guests can avoid long queues at reception and complete check-out from their rooms or while enjoying breakfast. This seamless experience is particularly valuable for those with tight schedules, ensuring they leave the hotel stress-free and on time.
Furthermore, integrating express check-out with mobile apps or popular messaging apps allows guests to manage their stay effortlessly, accessing invoices and receipts digitally. This convenience and reduced waiting times contribute to a positive final impression, reinforcing the hotel’s commitment to excellent service and modern amenities.
What are the key features of hotel check-out systems?
Digital hotel check-out systems can cover all the same processes that would happen with a manual check-out with staff at the reception desk. The guest can be shown an itemised bill to be checked and approved. Payment can be made, and feedback may be requested. With a digital system, you will be gathering contact data, firstly to send on a copy of the bill for the guest’s records, but this can also be used for marketing and to request feedback at a later date.
When checking out, guests are often in a hurry. They do not want to fill out a survey or give detailed information about their visit at the reception. Even when asked, unless they have a complaint, most guests will leave simply stating that everything was fine. If you are looking for more detailed feedback that can help you improve your offer, a follow-up survey a couple of days later is far more likely to get you the information you want.
Do self check-out hotels benefit both guests and staff?
Digitising the contactless check-out process has several advantages for hotel guests and staff. For the guests, it allows them to complete the process independently and at any time that works best for them. It eliminates the need to speak to a reception staff member, which often requires spending some time in the queue. As many guests decide to check out at the last minute, the queuing time at the reception can become significant, so avoiding the need to do so makes the experience more convenient for the guest. With the final moments at the hotel free of unnecessary frustrations, the guests are more likely to leave the hotel a positive review.
Self-check-out hotels also benefit their staff. They reduce the volume of queries that need to be processed at the reception, saving time and significantly reducing paperwork. To enhance this benefit, hotels can choose to automate this process using AI to boost team productivity even further. By freeing up hotel staff from repetitive tasks, hoteliers can enhance job satisfaction and retention in their teams.
