Planet PMS integration with HiJiffy

HiJiffy’s Guest Communication Hub is now integrated with Planet PMS (formerly Protel), enabling hoteliers using both solutions to benefit from AI-powered automation in engaging with guests at every step of their journey.

How does the integration between Planet and HiJiffy work?

With HiJiffy, hotels can access guest data from their Property Management System (PMS), such as Planet (formerly Protel), to enrol guests in tailored marketing campaigns, all in a fully automated process. By leveraging the power of conversational AI, HiJiffy provides hotels with a unique opportunity to engage guests at every touchpoint, from pre-arrival to departure.

By integrating with Planet PMS, HiJiffy can provide hotels with a seamless and efficient process for collecting and utilising guest data. This integration streamlines the marketing efforts for hotels while simultaneously improving guest experiences.

HiJiffy’s Guest Communications Hub has many use cases for hotels and their guests. Here are some examples:

1. Pre-arrival messaging
   • HiJiffy can send personalised messages to guests before they arrive at the hotel, including information about the hotel’s amenities, special offers, and local attractions.
2. Ordering room service
   • Guests can use HiJiffy’s solution to order room service directly from their mobile devices, eliminating the need for phone calls and making ordering faster and more convenient.
3. Booking reservations
   • HiJiffy can help guests make reservations for restaurants, spas, and other hotel services through a chatbot interface, making it easy and efficient for guests.
4. Concierge services
   • HiJiffy’s virtual assistant can give guests personalised recommendations for things to do, see, and eat in the local area, such as recommendations for restaurants, museums, and other tourist attractions.
5. Collecting feedback at departure
   • HiJiffy can collect feedback from guests after they check out, helping hotels improve their services and identify areas for improvement.

What are the main benefits of the integrations between HiJiffy and Planet PMS?

The main benefits include:

• Automated guest communications — HiJiffy can automate guest communications by sending personalised messages informing guests about hotel services, promotions, and activities, helping hotels improve guest satisfaction and loyalty.
• Efficient guest data collection — HiJiffy can collect guests’ data from the PMS and use it to send personalised marketing campaigns helping hotels improve their marketing efforts and increase revenue.
• Personalised guest recommendations — HiJiffy’s AI technology can help guests optimise their trip and create a memorable experience.

How to activate this integration?

If you are already a HiJiffy client, contact your Customer Success representative to activate the integration.

If you are a Planet client interested in our Guest Communications Hub, book a demo with our team to see how the solution can benefit your hotel.

About Planet PMS (formerly Protel)

Planet PMS (formerly Protel) is trusted by over 15k hoteliers using its specialised features, including reservation management, online front desk, intuitive and powerful reporting, and more. Learn more about this solution on the provider’s website.