HiJiffy Achieves Level II Global Customer Support Certification from Hotel Tech Report

HiJiffy’s Customer Success team’s dedication to providing excellent client support was recognised today by Hotel Tech Report. The Level II Global Customer Support Certification (GCSC) marks HiJiffy’s investment into tools, processes and strategies to ensure the continuous success of the customers.

Based on the key pillars of the GCSC Rubric – pre-emptive support, reactive support, coaching and customer validation – the Hotel Tech Report’s certification program analyses critical dimensions of customer support offered by hotel tech solution providers. It aims to help hoteliers minimise risk and maximise positive outcomes when selecting technology partners.

To become certified, companies must open their internal systems to Hotel Tech Report for assessment against HTR’s rigorous 34-point GCSC Rubric:

“The HiJiffy team has done an outstanding job of investing in building out tutorials and guides for each feature of the product to help users become power users and maximise the value they get from the product. The team is also extremely proactive in their approach to ensuring that their customers are successful with extensive account health monitoring dashboards and metrics reviews with clients, making them a great partner for hotels,” said Hotel Tech Report co-founder Adam Hollander.

“We believe that customer success is the cornerstone of our business. Our approach to support revolves around two fundamental principles: proactive engagement and continuous improvement. We prioritise building strong relationships with our customers by going above and beyond to understand their needs and pain points. Our dedicated Customer Success and Onboarding teams work tirelessly to ensure that each customer receives personalised attention and a seamless onboarding experience. As we continue to grow, we remain committed to constantly improving the success of our clients,” said Tiago Araújo, CEO at HiJiffy.

About the Hotel Tech Report Global Customer Support Certification (GCSC)

Support is one of the most critical aspects of the vendor selection process and yet, historically, there has never been a way to know the quality of a company’s support until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners.

Visit Hotel Tech Report website for more information about GSCS and a full breakdown of HiJiffy’s Level II certification. HiJiffy has now progressed on to level III as of December 2023.