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Fetch available guest and reservation data from your PMS to boost your marketing efforts with personalised and targeted campaigns.
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Property Management Systems: FAQs
What are hotel Property Management Systems and how do they work?
A hotel Property Management System (PMS) is a digital system that combines many vital aspects of running a hotel into one centralised place. How extensive it is depends on a hotel’s requirements and the capabilities of the PMS software you choose. It is likely your PMS system is capable of processing bookings, room occupancy, and check-in and check-out, but it may also include staff rotas, housekeeping schedules, and maintenance tasks. It is an excellent way to keep a close eye on the business as a whole.
What are the main advantages of using PMS?
Using Property Management Systems brings a range of benefits to hoteliers:
- Automating repetitive tasks
A PMS system can save you a lot of time by automating repeated jobs. The system can be set to email booking reminders, send out invoices and schedule housekeeping and maintenance tasks. Such automation saves time for staff, ensuring all tasks are completed fast and on time and that nothing is overlooked.
- Information at your fingertips in one system
With all your data readily available in one system, it is easy to access the information you need at any time. Additionally, your hotel property management system will offer access via mobile devices, so you can get the information you need on a mobile phone or tablet, even if you are not on the property.
- Ideal for analytical purposes
Property Management Systems enable hotels to access and combine business insights that can be used for actionable tasks for management teams.
- Reduced risk of errors
With several processes all combined within one system, and by automating tasks, you are lowering the risk of error. Add to this the clarity you gain from not having your data across several different packages, and you have a system that is easy to use and simple to understand, making detecting and fixing problems much easier.
What are the benefits of integrating PMS with HiJiffy’s conversational solutions?
Integrating conversational solutions from HiJiffy with your hotel PMS system introduces the human-like interaction that ensures the guest-facing side of your system is simple and intuitive to use. At the backend, HiJiffy’s Guest Communications Hub can send data to the PMS, which in turn benefits your marketing efforts thanks to better segmentation of your marketing campaigns.
In the hotel industry, you may have experienced staff shortages. HiJiffy’s solution uses conversational AI to automate specific repetitive tasks to free up your front desk and reception staff to perform other tasks bringing more value to guests. The Guest Communications Hub has a user-friendly, intuitive interface that makes it easy to navigate and doesn’t require complex training for your staff.
The key benefits of using HiJiffy’s Guest Communications Hub include:
- Automating processes
- Increasing revenue
- Improving guest experience
- Boosting teamwork and productivity
- Strengthening reputation
- Improving guest data
To see specific information about the PMS you use, visit its dedicated page using the list above.
Is integrating the hotel PMS with HiJiffy’s technology a difficult process?
You can have HiJiffy integrated with your PMS as quickly as in a few days, depending on the system. Your hotel will be reaping the rewards shortly after you have completed the activation process. If you are already our client, contact your Customer Success representative to ask for activation of the integration.
