Channels
Connect
everywhere
Our solution connects directly with popular social media, messaging apps, OTAs, and hotel apps. Streamline all guest communications into a single inbox with AI-powered messaging, ensuring your guests receive the right message at the right time on their preferred channel.
Website
Integrate 24/7 AI-powered communication directly on your website to engage visitors, answer questions, and boost direct bookings.
Webchat
Provide instant replies to queries as visitors browse your hotel’s website, making an excellent impression from the first interaction.
Generate more direct bookings with customised chatbot campaigns on your website triggered by visitors’ behaviour and interests.
Available on Basic, Pro, and Premium plans.
Automation: hybrid and full.
Social media
Leverage platforms like Facebook and Instagram to connect with guests through familiar channels, enhancing engagement and brand visibility.
Facebook Messenger
Engage guests through instant messaging on one of the most popular platforms, ideal for real-time customer service and booking inquiries.
Available on Pro and Premium plans.
Automation: hybrid and full.
Connect with guests via direct messages, responding to inquiries and handling reservations while enhancing your hotel’s brand presence.
Available on Pro and Premium plans.
Automation: hybrid and full.
Messaging apps
Enable personalised communication on popular messaging platforms ensuring instant guest support wherever they are.
Provide quick, personalised communication for bookings, requests, and guest support on a globally trusted messaging app.
Available on Premium plan and on Pro as an add-on.
Automation available: hybrid and full.
Telegram
Secure and efficient messaging for guest communication, ideal for international travellers seeking instant support.
Available on Pro and Premium plans.
Automation available: hybrid and full.
Line
Reach Asian markets with seamless guest communications for booking and service requests via a platform familiar to millions.
Available on Pro and Premium plans.
Automation available: hybrid and full.
Engage Chinese travellers by offering direct communication through WeChat, supporting bookings and guest services within an integrated ecosystem.
Available on Pro and Premium plans.
Automation available: hybrid and full.
Traditional digital channels
Maintain reliable communication through email and SMS for formal interactions, booking confirmations, and timely updates.
Handle guest inquiries, reservations, and follow-ups through a formal, easily trackable communication channel.
This channel is included in the Premium plan only.
Automation available: none.
SMS
Send time-sensitive updates, confirmations, and reminders directly to guests’ phones for a more immediate touchpoint.
This channel is included in the Premium plan only.
Automation available: none.
OTAs
Streamline guest communications on OTAs to manage inquiries and reservations, ensuring fast, responsive service where most bookings originate.
Booking.com
Manage booking-related communication directly within Booking.com, ensuring timely responses and enhanced guest satisfaction.
This channel is included in the Pro and Premium plans.
Automation available: none.
Other channel capacities
Offer convenient voice communication and integrate AI into your hotel’s mobile app, enhancing guest interaction with direct support.
Voice
Our solution recognises and understands voice clips, delivering instant, accurate text responses to guest inquiries.
Voice messaging is included in the Pro and Premium plans on relevant channels.
App embedding
Make the AI-powered chatbot available in your hotel’s guest app to answer queries automatically and improve customer experience.
Available on Premium Plan only.
Progressive web app
A Progressive Web App (PWA) offers an app-like experience through your web browser without the need for downloads. Fast and efficient, PWAs deliver a data-light solution that can be added directly to the home screen of your mobile device.
Access to the Console via the web app is available on all plans.
Relevant resources
Social media guide for hospitality
From boosting your hotel’s online presence to generating revenue, learn how to optimise your social media channels, including Facebook and Instagram.
Automating upselling on WhatsApp
Read a case study of Kabannas, a UK hotel group that automated upselling on WhatsApp with AI, resulting in surpassing industry average conversion rates 90x.
Customise your webchat
Make an impression with every interaction with your guests with various customisations available in our solution, including visual brand alignment, dynamic pop-up campaigns and more.
