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The London Marriott Hotel Park Lane decided to work with Hijiffy for a number of reasons; one of these being able to reach out to our guests on social media and for our guests to contact us with the ease of their phone. We benefited from the test pilot of Hijiffy within the hotel by offering our guests a faster channel of communication with our front office team. The Hijiffy management team allowed us to successfully launch the programme and have a more personalised relationship with our guests.
Though we are at beginning of the journey with Artificial Intelligence and Chatbots, HiJiffy gave us the necessary trust and assurance that we will always be on top. We are glad to be providing a service that will naturally be expected in the near future. There are still some guests that want to contact a staff member, but we are sure that with all the optimizations, soon this will no longer be necessary.
HiJiffy has been helping us tackle the challenging online reservation playground we are in, as well as simplify and digitalize our processes. We were able to reduce the manpower required to answer a lot of questions and the 24/7 availability that comes with it- especially in Social Media. We’ve been working with HiJiffy for over a year now and I have to say it has been an absolute pleasure!
HiJiffy est apparu à un moment où Zmar avait un flot important de conversations sur Facebook Messenger et il devenait impossible d’affecter des ressources humaines uniquement à cette tâche. La solution d’HiJiffy a automatisé en interne 95% des messages que nous avons reçus et leur a répondu immédiatement. HiJiffy trouve une solution à tous les problèmes, ils sont également très réactifs.
With a growing number of user questions, we needed a faster response and issue solving times. Now, not only were able to send a support request to the right hotel taking into consideration HiJiffy’s tag’s system, but we’ve also reached an automation rate of around 60%, and an average customer satisfaction score for both chatbot and staff of above 75%.
HiJiffy meets most of the expectations of a hotelier by offering a customized solution for each brand on their portfolio and elevate their brands by keeping up-to-date on the latest hospitality trends. Our conversation rate as grown two digits.
We’ve been using HiJiffy for almost a year, and their platform is simple and easy to use. Looking forward to continuing to deliver a personalized experience to our guests with HiJiffy.
Since the started to work with HiJiffy we were able to save a lot of time to our support team, increasing at the same time our direct bookings. It’s amazing to have the possibility to personalize the widget on the website accordingly with our brand.
HiJiffy solution has increased our guest engagement significantly. Their product team values a lot the customer feedback and continuously improve their software to become every day a better solution. In the last couple of months, we got an automation rate of more than 80% and a big return-on-investment.
Thanks to HiJiffy now we have a lot of metrics and know where and how to improve our customer care. We were also able to collect a lot of direct bookings without any interaction with our team. Amazing return on the investment!