The London Marriott Hotel Park Lane decided to work with Hijiffy for a number of reasons; one of these being able to reach out to our guests on social media and for our guests to contact us with the ease of their phone. We benefited from the test pilot of Hijiffy within the hotel by offering our guests a faster channel of communication with our front office team. The Hijiffy management team allowed us to successfully launch the programme and have a more personalised relationship with our guests.

Though we are at beginning of the journey with Artificial Intelligence and Chatbots, HiJiffy gave us the necessary trust and assurance that we will always be on top. We are glad to be providing a service that will naturally be expected in the near future. There are still some guests that want to contact a staff member, but we are sure that with all the optimizations, soon this will no longer be necessary.

HiJiffy has been helping us tackle the challenging online reservation playground we are in, as well as simplify and digitalize our processes. We were able to reduce the manpower required to answer a lot of questions and the 24/7 availability that comes with it- especially in Social Media. We’ve been working with HiJiffy for over a year now and I have to say it has been an absolute pleasure!

The great advantage of this solution is enabling customers to quickly get in touch with GeoStar staff at any time. HiJiffy is helping us to make the requests on Facebook Messenger more automatized and making a better division of online and offline channels.

HiJiffy appeared at a time when Zmar was having a huge stream of Facebook Messenger conversations and it became impossible to allocate human resources solely for this channel. This solution internally automated 95% of the messages we received and could not respond in a timely manner. For all the problems, HiJiffy finds a solution and they are really proactive too!

With a growing number of user questions, we needed a faster response and issue solving times. Now, not only were able to send a support request to the right hotel taking into consideration HiJiffy’s tag’s system, but we’ve also reached an automation rate of around 60%, and an average customer satisfaction score for both chatbot and staff of above 75%.

Besides providing us with reports and metrics that allow us to keep track of the chatbot and team’s performance, HiJiffy’s 1-on-1 support helped us get our first bot up and running very quickly and hassle-free.

HiJiffy meets most of the expectations of a hotelier by offering a customized solution for each brand on their portfolio and elevate their brands by keeping up-to-date on the latest hospitality trends. Our conversation rate as grown two digits.

We’ve been using HiJiffy for almost a year, and their platform is simple and easy to use. Looking forward to continuing to deliver a personalized experience to our guests with HiJiffy.