Cookie Policy

Last updated: June 30, 2024

Cookies and other technologies used on our website

Our website uses cookies, web beacons and other similar technologies to automatically collect information about visitors and users.

These are small files stored on your device. They help us operate our website, provide important features and functionalities, and better understand how you use it.

 

Purposes and legal basis for the use of cookies

We use cookies for the following purposes:

 

1. To ensure the technical functionality of our website by using essential cookies

Essential cookies are important for the proper functioning of our website. They enable core functionalities such as marking your data inputs, network management, and accessibility.

HiJiffy processes your personal data in accordance with art. 6 (1) (b) of GDPR for the services you request on our website and in accordance with art. 6 (1) (f) of GDPR for the purpose of our legitimate interest in operating the website and providing you with our services through these means.Nevertheless, you can disable essential cookies through the Privacy settings. If you disable these cookies, we will not be able to save your preferences. This means that every time you visit this website, you will need to enable or disable cookies again.

 

2. To collect data about your preferences on the website by means of functional cookies

Functional cookies allow us to remember choices you have made in the past, like what language and currency you prefer, to remember your name and e-mail and automatically fill in forms and allow for personalisation, such as live chats, videos and the use of social media. We process your personal data based on your consent in accordance with Article 6 (1) (a) GDPR.

 

3. To collect analytical data by using analytical cookies

Analytical (performance) cookies help us to analyse how you use and navigate our website and what content is relevant to our users. They are used for performance measurement and improvement. We process your personal data based on your consent in accordance with Article 6 (1) (a) GDPR.

 

4. To process your data for marketing purposes by using advertising cookies

Advertising cookies help us to deliver tailored and customised advertising on advertising and/ or, social media platforms. We process your personal data based on your consent in accordance with Article 6 (1) (a) GDPR.

When you visit our website, you shall be informed through a cookie banner placed at the bottom of the website that we collect cookies. The banner allows you to manage what kind of cookies can be collected by HiJiffy. You can change the settings and withdraw your consent at any time through the Privacy settings provided on the bottom of our website.

To protect against malicious activities, our website utilises Google reCAPTCHA to verify whether users are humans or robots. This security service relies on cookies classified as essential by the provider and thus cannot be rejected. reCAPTCHA collects hardware and software information, such as device and application data. Your use of reCAPTCHA is governed by the Google Privacy Policy and Terms of Service.

 

Data processed by cookies

Depending on the cookie type, HiJiffy may collect the following data via cookies:

Your city location based on IP address, time zone, browser settings, operating system, information about website visits including the URL, search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

HiJiffy e-mails and/or website and the communications generated from using and/or registering for HiJiffy Services and/or HiJiffy Platform, such as promotional e-mails, may contain electronic images known as “web beacons”. Web beacons generally work in conjunction with cookies, and we may use them in the same way we use cookies (see above).

In the following list, we provide you with information about the specific cookies that are used by our website, who their provider is and how long they are stored on your device:

 

Cookie name

Provider

Retention period

Cookie type

__cfruid

Hubspot

End of session

Essential

__cf_bm

Hubspot

30 minutes

Essential

__hs_opt_out

Hubspot

6 months

Essential

hubspotutk

Hubspot

6 months

Analytical

__hs_initial_opt_in

Hubspot

1 week

Essential

__hssrc

Hubspot

End of session

Analytical

__hstc

Hubspot

6 months

Analytical

__hssc

Hubspot

30 minutes

Analytical

_ga_*and_ga

Google

12 months

Analytical

_gat_*

Google

1 minute

Analytical

_gid

Google

1 week

Analytical

_gcl_au

Google

90 days

Analytical

test_cookie

Google

15 minutes

Analytical

VISITOR_INFO1_LIVE

Google

180 days

Analytical

YSC

Google

End of session

Analytical

_hjSession_*

Hotjar

End of session

Analytical

_hjFirstSeen

Hotjar

End of session

Analytical

_hjSessionUser_*

Hotjar

1 year

Analytical

_hjAbsoluteSessionInProgress

Hotjar

30 minutes, extended on user activity

Analytical

_hjIncludedInSessionSample_*

Hotjar

2 minutes, extended on user activity

Analytical

hijiffy_session

HiJiffy (Chat Widget)

1 day

Preferences cookies

hijiffy_track_ts

HiJiffy (Chat Widget)

29 days

Statistics cookies

hijiffy_track_uuid

HiJiffy (Chat Widget)

29 days

Statistics cookies

hijiffy_track_uuid_1

HiJiffy (Chat Widget)

29 days

Statistics cookies

hijiffy_track_wid_A4gqyY7NgHDJXu

HiJiffy (Chat Widget)

29 days

Statistics cookies

wg_A4gqyY7NgHDJXu_hj_web

HiJiffy (Chat Widget)

2 years

Preferences cookies

wg_A4gqyY7NgHDJXu_hj_ut

HiJiffy (Chat Widget)

2 years

Preferences cookies

fs_optly_pending_events

HiJiffy (Chat Widget)

Persistent

Preferences cookies

 

 

Other technologies

Apart from cookies, we also use other technologies that help us to operate our website and to analyse your behaviour. We currently use:

  • Hotjar: A heatmap, survey, feedback, and funnel application that helps us understand user behaviour and improve user experience.
  • HubSpot: A comprehensive marketing automation tool that includes analytics, forms, ads management, and CRM functionalities to optimise marketing efforts and lead management.
  • Google Analytics: A web analytics service that tracks and reports website traffic to help us understand visitor interactions and improve site performance.
  • Facebook Pixel: A conversion tracking tool that allows us to measure the effectiveness of our Facebook advertising by understanding the actions people take on our website.
  • LinkedIn Insights: Provides in-depth campaign reporting and valuable insights about website visitors for conversion optimisation of LinkedIn ads.
  • Global Site Tag (gtag.js): Google’s primary tag for Google Measurement/Conversion Tracking, Adwords, and DoubleClick.
  • Google Conversion Linker: Detects ad click information in conversion page URLs and stores this information to associate an ad click with a conversion.
  • Bing Universal Event Tracking: A campaign measurement solution that allows us to track key conversion goals important to our business.

 

The above technologies may have access to your device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.

We also use so-called social plugins on our website from (i) facebook.com, (ii) twitter.com, (iii) linkedin.com (“plugins”), which are indicated by their logos on our website. When you visit our website, your browser establishes a direct connection with the servers on which these plugins run. The content of the plugins is transferred directly by the social networks to your browser, which then integrates it into our website.

Integration of the plugins causes the social networks to receive the information that you have accessed on the corresponding page of our website, regardless of whether you interact with the plugin or not.

If you are logged with the social networks, it will be able to assign your visit to your account on these social networks. If you do not want the social networks to gather data about you via our website, you must log out of them before visiting our website. If you wish to learn about how these social networks process your data, please visit the privacy policy of the respective social network.

 

Disabling cookies

If you do not wish cookies to be collected, you may restrict, block, or delete them at any time by modifying your browser configuration.

If you wish to prevent new cookies from being installed or if you wish to delete existing cookies you can find the instructions on the links below based on which browser you are using:

 

For mobile devices you can limit tracking via the privacy setting on your device (disabling the advertising identifier), for instructions please see https://www.networkadvertising.org/mobile-choice/.

Furthermore, you can use a third-party tool to opt out of targeted advertising. Available third-party opt-out tools include the Digital Advertising Alliance, the Network Advertising Initiative, and the European Interactive Digital Advertising Alliance (Europe only).

To opt-out from receiving cross-device site advertising (i.e., tracking a user across devices) you can access your device settings or visit and employ the controls described on the NAI’s Mobile Choices page.