Custom Visuals & Messaging
Express your brand
Make an impression with every interaction with your guests with a range of customisations available in our solution.
Stand out from
the competition
Branding and personalisation
Customise conversational AI to fit your hotel brand perfectly, ensuring a consistent experience for your guests. From online check-in reminders to welcome messages upon arrival to upselling campaigns, your brand shines through.
Seamless visual brand alignment
Choose a colour palette that perfectly matches your branding, and select a static or animated avatar for the chatbot. Be elegantly classic or vibrantly fun, whatever suits your hotel best.
Dynamic webchat pop-up campaigns
Generate more direct bookings and ancillary revenue with customised chatbot campaigns on your website triggered by visitors’ behaviour and interests. Communicate exactly the right message and the most relevant moment to generate conversions.
Efficient text refinement tools
Support your teams with AI-powered tools to adjust the tone of voice, rewrite messages and adjust their length as needed to respond to guest queries in line with your brand’s standard.
More on customisation
The impact of customising chatbots
Unique and consistent hotel brand experience can be a key differentiator in the competitive market, and it starts right from the first digital interactions on the website and social media.
Creative ways HiJiffy clients customise AI
Explore a collection of examples of hotels personalising our conversational AI to enhance the guest journey while maintaining a coherent brand experience.
Boosting loyalty programmes
with AI
Learn how to use personalised campaigns to drive guest loyalty programme signups, and how AI tools can enrich the loyalty experience for guests.
