Guest journey automation
Create a memorable
guest journey
From booking to departure, offer a seamless and engaging customer experience with HiJiffy’s specialised AI.
Direct booking without hesitation
Enhance your guests’ experience with HiJiffy’s virtual assistant, designed specifically for the hospitality industry. Our conversational AI answers frequently asked questions and guides users through the booking process, boosting conversion.
Complement your strategy with webchat pop-up campaigns for lead generation and reach potential guests on the most popular social media, such as Facebook Messenger and Instagram, as well as instant messaging apps like WhatsApp, Line, Telegram and WeChat.
- Answering FAQs
- Chat-based booking
- Webchat pop-up campaigns
- Lead generation
A warm welcome to make your guest feel special
Automate sending personalised messages that guests receive during check-in and beyond to welcome them in style and improve the guest experience.
Integrate your property management system (PMS) to allow incoming guests to use the pre-check-in forms, significantly minimising the time spent at reception. This can also be enhanced by offering digital keys.
Extend your reach by promoting the loyalty programme via channels such as WhatsApp, email and SMS.
- Welcome message
- Digital check-in
- Loyalty programme promotion
A seamless guest experience
Our AI-powered virtual concierge automatically processes guest enquiries during their stay and forwards them to the relevant team when necessary.
Use automated messages to offer personalised upselling and cross-selling offers. Send satisfaction surveys to the guests during their to proactively address any issues and ensure a positive review at the end of the stay, boosting your hotel’s reputation.
- In-house assistance
- Upsell and cross-sell campaigns
- Satisfaction surveys
A check-out that keeps guests coming back
Use automated messages to facilitate the check-out process and encourage your guests to leave feedback for your hotel or reviews on platforms such as TripAdvisor or Google. Customise the messages to match your your brand, optimise the check-out process, and collect valuable guest feedback.
- Check-out campaigns
- Guest reviews campaigns
success stories
Learn how our clients use and benefit from HiJiffy’s AI across their entire guest journey.
More about the guest journey
Best ideas for strenghtening guest loyalty
Stand out from the competition by creating and maintaining a strong connection with your guests and turning them into returning customers.
How to transform your guest journey with AI
Learn how AI-powered guest communications impact the hotel industry and how it can be implemented at every stage of your guest journey.
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