Apaleo integration with HiJiffy

The Most Innovative Solution in Tourism, according to the World Tourism Organization, HiJiffy,​ has partnered with ​Apaleo, the open software platform for the hospitality industry, to provide users with a free two-way integration between the two systems.

‍What is Apaleo?

Apaleo stands out as a leading cloud-based Property Management System (PMS) in the DACH market, dedicated to providing exceptional service to its customers. It offers an affordable solution with a quick setup time, typically under seven days. Apaleo is swift and utilizes MACH architecture to ensure speed, reliability, and flexibility. Additionally, it enables customization of the guest journey by developing robust integrations with preferred partners.

How does the integration between Apaleo and HiJiffy work?

The integration of HiJiffy and Apaleo facilitates uninterrupted communication between hotels and their guests. By combining these solutions, hotels can engage with guests right from the moment a reservation is made, significantly enhancing the overall guest experience.

• Communication 24/7 – Through an innovative AI solution, HiJiffy handles 80% of guest conversations, ensuring faster responses at any time of day in over 130 different languages.
• Operations Streamline – The Virtual Concierge enables hotel staff to minimize direct communication with guests, ensuring more time is available to address the significant inquiries guests may have at the front desk.
• Guest Experience – services such as self-check-in, booking assistant services (transfers, restaurants, SPA, etc.), and express check-out enhance the overall experience and boosts the hotel revenue through upselling.

See how it all works below:

HiJiffy and Apaleo clients will get several advantages out of this guest journey:

• Welcome message: Between 48 to 24 hours prior to check-in, a welcome message can be dispatched to all guests via popular communication channels such as WhatsApp, SMS, email, or OTAs like Booking.com and Expedia. This message should explain the arrival process, confirm the check-in time, and request guests to complete an online check-in form.

>See Also: What is a digital check-in for hotels

‍

• Online Check-in: Hotels can reduce contact points with the guests by sending an online check-in form to their guests through their favorite channels, such as WhatsApp or SMS. Guests submit all of their information and requests online before arrival, enabling them to spend less time — or no time at all — at the front desk—everything on their own mobile devices.
• Virtual Concierge: Guests have the flexibility to communicate with the hotel using their preferred method at any time and from any location. Additionally, campaigns can be scheduled to cater to guests’ needs, facilitating service upsells such as restaurant reservations, room service, and transfers. This system is directly linked with various departments, including maintenance, food and beverage, and front desk.
• Express Check-out: SMS or WhatsApp is sent in the morning of the check-out day with information about the check-out process. Within this message, hoteliers can also send their guests the invoice;
• Get more reviews: A few hours post check-out, initiating another campaign to solicit reviews on popular platforms like TripAdvisor can be beneficial. This strategy can enhance the establishment’s reputation and lead to an increase in bookings.

‍

Apaleo Community

HiJiffy has joined the Apaleo Community, providing a valuable resource for all Apaleo clients and partners to come together to exchange doubts and ideas. Become a part of the community!