Booking.com is an online travel agency (OTA) that specialises in a wide array of services, including accommodations, flights, car rentals, and other related offerings. Booking.com is a significant player in the travel industry, with numerous bookings made through its platform.
HiJiffy is pleased to announce that Booking.com has launched new APIs, and integration has been established between the two software systems to assist hoteliers in centralising all communications between their staff and guests.
Current HiJiffy clients can request to enable the integration by clicking the button below. The integration is available on Pro and Premium plans at no additional cost.
The integration between Booking.com and HiJiffy is designed to centralise communication between hotels and their guests. The aim is to enhance the guest experience and provide hotel staff with a streamlined, unified inbox to address all guest inquiries.
In line with this objective, the integration transfers post-reservation communication from Booking.com’s website or app to HiJiffy’s Console. This allows hotel staff to respond to those messages directly from HiJiffy’s solution, which also streamlines other channels.
What does Booking.com’s API enable at the moment?
Booking.com’s new API allows engagement with guests after a reservation is made.
Reply to text messages or free-text special requests from guests Guests can initiate conversations with the property from the moment a reservation is made until sixty days after departure.
Engage with guests using their reservation ID hotels can initiate conversations with guests from the moment a booking is made until seven days after departure.
Send attachments to guests in different formats (such as PDF).
Integration limitations
Given that the API is quite new and currently undergoing testing, there will be some limitations on its capabilities in the initial months following its launch:
It is not possible yet to answer structured requests.
AI will not be yet available to answer guests’ queries automatically.
Main benefits for guests
Through this integration, guests can have a better experience when contacting hotels since the conversations will be held on the same platform.
It will be possible for the hotel to send relevant information to guests even sooner.
Main benefits for hotel teams
Adding one of the most industry-relevant OTAs to the same Console where all other conversations with guests are managed by the staff.
Decreasing staff pressure to answer all the requests coming from guests.
More capacity to understand the full efficacy of all communications and control over the full guest journey.
Are you interested in exploring the potential of this integration further? Don’t hesitate to reach out to your Customer Success Manager.
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