Integration between Goki and HiJiffy

HiJiffy, a leading provider of conversational AI solutions for the hospitality industry, has partnered with Goki, a company specialising in digital key solutions for hotels. This integration streamlines the guest experience by delivering digital room access codes directly through WhatsApp.

Enhancing the Guest Experience

Traditionally, hotel guests receive their room keys upon arrival at the front desk, which can lead to queues and delays, especially during peak times. The HiJiffy-Goki integration transforms this process by enabling guests to receive their room access codes via WhatsApp before their arrival. This approach offers several benefits:

Convenience: Guests can bypass the front desk and proceed directly to their rooms upon arrival.
Efficiency: Receiving access codes in advance reduces waiting times and streamlines the check-in process.
Personalisation: Direct communication through WhatsApp allows hotels to provide guests with tailored information and assistance.

Operational Advantages for Hotels

For hoteliers, the integration between HiJiffy and Goki offers significant operational improvements:

Seamless Integration: HiJiffy integrates with the hotel’s Property Management System (PMS) and Goki’s digital key platform. This ensures that access codes are generated and sent to guests automatically, without manual intervention.
Customisable Communication: Hotels can tailor the messages sent via HiJiffy, determining the content and timing of the communication to align with their operational procedures and guest engagement strategies.
Enhanced Security: Digital keys reduce the risk associated with physical key cards, such as loss or unauthorised duplication.

How the integration works

HiJiffy receives information that there is a new reservation and also when the guest is arriving.
Goki connects each reservation to the code necessary to open the door to the room assigned.
HiJiffy calls Goki API to retrieve the code to send to each specific guest.
HiJiffy sends a whatsapp message to the number associated to the reservation, with the content defined by the hotel.
The client can seamless open the door and save the code on their whatsapp, always available each time they need to return to their room!

In summary, the collaboration between HiJiffy and Goki enhances the guest experience by providing seamless, secure, and convenient room access. For hotels, this integration not only improves operational efficiency but also elevates the level of personalisation and service offered to guests.