Guestline integration with HiJiffy

Hotels using Guestline as their Property Management System (PMS) or Booking Engine can now connect it with HiJiffy’s conversational AI to automate guest communications, direct bookings, upselling and other processes.

How does the integration between Guestline and HiJiffy work?

In the booking phase, thanks to this integration, the AI-powered chatbot allows prospective guests to check room availability in real-time and facilitate the end-to-end reservation process, increasing direct booking conversion.

The integration also makes it possible for the chatbot to send automated campaigns to the guests based on the reservation data available in Guestline’s PMS. Hoteliers can increase guest satisfaction and revenue from upselling and cross-selling by sending automated check-in and check-out campaigns, or welcome messages on WhatsApp or other channels.

Case study

Lake District Hotels benefit from the integration between HiJiffy’s conversational AI and Guestline’s Booking Engine, resulting in the reduction of incoming calls by 70% while increasing direct room bookings and table reservation. Explore the full case study.

How to activate the integration?

If you are already a HiJiffy client, contact your Customer Success representative to activate the integration.

If you are a Guestline client interested in our Guest Communications Hub, book a demo with our team to see how the solution can benefit your hotel.

About Guestline

Established 30 years ago, Guestline provides the hospitality industry with innovative property management, guest engagement and distribution software. Founded on cloud technology, Guestline’s revenue-generating solutions enable independents of all sizes and small hotel groups to achieve maximum occupancy at the most profitable rate. The range of solutions includes Guestline PMS, CRS, C&B, Channel Manager, EPoS, IBE, GuestStay and GuestPay. Additionally, Guestline’s PMS can be integrated with nearly 300 third-party solutions via an API.