Integration between Hotelgest and HiJiffy

What is Hotelgest?

Hotelgest is a comprehensive Property Management System (PMS) designed to simplify hotel management, automate tasks, and improve operational efficiency. The platform stands out for its ease of use, allowing hoteliers to manage multiple properties from a single system, integrate with POS and accounting solutions, and optimize processes such as reservation management and customer segmentation.

How does the integration work?

The integration between HiJiffy and Hotelgest enables the automation of WhatsApp campaigns at different stages of the guest journey, enhancing their experience while generating additional revenue opportunities for hotels.

When a guest makes a reservation, all relevant information is stored in Hotelgest. HiJiffy then accesses this data, including the reservation status and guest contact details.

With this information, hotels can set up automated campaigns triggered at key moments of the stay, such as welcome messages, upselling opportunities, digital check-in, mobile keys, reputation management, housekeeping or maintenance requests, and more.

Additionally, guests can receive instant answers to their questions via WhatsApp. HiJiffy’s AI-powered virtual assistant resolves approximately 90% of common queries. If further assistance is required, the request is immediately forwarded to a hotel team member.

What are the key benefits for hotels?

✅ Streamlined operations: Hotels using the HiJiffy and Hotelgest integration can easily automate campaigns and provide 24/7 support through the AI assistant.

✅ Increased revenue: This collaboration helps maximize key features such as digital check-in, mobile keys, upselling, housekeeping requests, digital check-out, and more.

✅ Centralized communication: All guest interactions are managed on a single platform, allowing hotel teams to optimize operational efficiency.

✅ Enhanced guest experience: Automating responses to frequently asked questions enables hotel staff to focus on delivering exceptional in-person service.

What are the key benefits for guests?

💬 Seamless communication: Guests can contact the hotel at any time via a dedicated WhatsApp number to ask questions or make specific requests.

⚡ Instant responses: Thanks to AI, no inquiry goes unanswered, even outside the hotel team’s working hours.

🏨 Personalized experience: Proactive messaging, such as restaurant menu recommendations or spa availability updates, significantly enhances the guest’s stay.

✨ Want to learn more about Hotelgest or HiJiffy and discover how our solutions can optimize your hotel and enhance the guest experience? Contact us today!