Integration between Namastay and HiJiffy

What is Namastay?

Namastay is an innovative direct booking solution designed to streamline the booking and payment processes for hotels. As a trusted partner in the hospitality sector, Namastay enhances the direct booking experience, offering secure, one-click payments through platforms like Google Pay and Apple Pay. The platform integrates seamlessly with major Property Management Systems (PMS) and channel managers, helping hotels boost conversion rates, reduce booking friction, and deliver exceptional guest experiences. Namastay.io serves clients globally and is adaptable to hotels of all sizes and types.

Namastay Integration with HiJiffy

The integration between Namastay and HiJiffy is designed to optimize the guest journey. Hotels using Namastay as their direct booking engine would be able to benefit from HiJiffy’s AI-powered communication solutions. This partnership enhances direct sales on hotel websites and streamlines operations by automating customer interactions, reducing response times, and providing instant booking capabilities.

How Does it Work?

Through this integration, guests visiting the hotel’s website can seamlessly interact with HiJiffy’s chatbot to search for accommodations by dates and guest numbers. This integration improves conversion rates by engaging guests directly through the website and by easily redirecting the visitors to the booking engine to comfortably finish their reservation.

Guest Journey

Booking:
Guests can book rooms directly through HiJiffy’s chat widget on the website. The integration offers a link to Namastay and answers to FAQs, making it easier for mobile and desktop users to complete their reservations. Payments remain secure and are processed via Namastay’s booking engine.
Pre-Stay:
Hotels can send automated Whatsapp welcome messages with check-in details. Guests can modify or cancel reservations, book additional services, or request upgrades (e.g., a change in room type or bed configuration).
In-Stay:
Guests can easily book on-site services using Whatsapp or request housekeeping or maintenenance wihtout the need to go to the reception.

Post-Stay:
Automated Whatsapp messages can be sent for check-out, requesting reviews or feedback to gather relevant data to improve future guest experiences.

Key Benefits of the Integration Between Namastay and HiJiffy:

● Enhanced Booking Experience: Guests receive accurate pricing for specific dates, room types, and guest counts, including variable rates for adults and children.
● Seamless Modifications: Guests can easily adjust booking details, such as dates, bed types, or promotional codes, directly through the chatbot.
● Optimized Upselling: Showcase available rooms and rates to encourage upgrades or additional services.
● Streamlined Payments: Guests benefit from secure, one-click payments processed via Namastay.io’s booking engine.
● Data-Driven Insights: Capture and transfer guest data (GDPR-compliant) directly to the PMS for better
personalization and operational efficiency.
● Feedback Collection: Automatically request reviews or feedback post-stay to boost online reputation.

The integration of Namastay and HiJiffy represents a significant step forward in creating a seamless, personalized guest experience while optimizing hotel operations and increasing direct bookings. This partnership allows hotels to leverage cutting-edge technology to meet the expectations of today’s digitally-savvy travelers.