What is Zonal?
A powerful yet easy-to-use cloud-based PMS, Zonal Hotel Solutions system streamlines hotel operations by integrating real-time channel management with 500+ OTAs, a booking engine, mobile check-in, payments, and more. Designed for hotels, pubs, inns, and multi-site estates, it enhances efficiency, reduces costs, and boosts revenue. With no hidden fees or commission on online bookings whether direct or via OTAs we ensure your revenue works entirely for you.
Integration between Zonal and HiJiffy
The connection between HiJiffy and Zonal allows for the effortless execution of WhatsApp campaigns throughout different stages of the guest journey. This enhances the overall experience while generating additional revenue opportunities for hotels.
When a guest makes a reservation, all relevant details are stored within Zonal. HiJiffy then accesses this information, including the reservation status and guest contact details.
With this data, hotels can create automated campaigns that reach guests at key moments, such as welcome messages, upselling opportunities, digital check-in, mobile room keys, reputation management, housekeeping or maintenance requests, and more.
Additionally, guests can receive instant responses to their inquiries via WhatsApp. HiJiffy’s AI-powered virtual assistant resolves around 90% of common queries. If an issue requires further attention, it is seamlessly escalated to a hotel staff member for personalized assistance.
What are the key benefits for hotels?
Hotels utilizing the integration between HiJiffy and Zonal can easily set up automated campaigns and provide 24/7 guest support through AI-powered messaging. This partnership also unlocks valuable features such as Digital Check-in, Mobile Keys, Upselling, Housekeeping Requests, Digital Check-out, and more.
By centralizing all guest communications on a single platform, hotel teams can efficiently manage interactions across multiple channels from one intuitive interface.
With AI handling the majority of guest inquiries, staff members are free to focus on delivering outstanding in-person service.
Additionally, hotels can increase revenue through targeted upselling while ensuring guests have convenient access to key services at their fingertips.
What are the key benefits for guests?
Effortless Communication: Guests can easily reach out through a dedicated hotel WhatsApp number for quick assistance or service requests.
Instant Responses: AI-powered support ensures that every question is answered promptly, even outside of staff working hours.
Seamless Experience: Receiving proactive messages, such as restaurant menu recommendations or spa availability, enhances the guest journey and makes their stay more enjoyable.
Want to learn more about Zonal or HiJiffy and how our solutions can elevate your hotel’s operations while enhancing guest satisfaction? Get in touch with us today!
