Key Benefits
Strengthen reputation
Create unforgettable experiences with excellent customer service.
Boost guest satisfaction and enjoy the benefits: loyal customers, glowing reviews, and more referrals.
Guest Feedback & Reviews
Ask your guests for feedback and respond promptly to secure those glowing reviews
Monitoring the quality of service
Track and analyse guests’ satisfaction with the answers provided by either conversational AI or your hotel staff. Thanks to the CSAT (customer satisfaction) score, you can easily identify topics that require additional information to perform better.
Sentiment analysis
Use HiJiffy’s AI capability to analyse the sentiment behind guests’ messages within the Console and adjust priorities to answer them as necessary.
In-stay feedback collection
Check how your guests are enjoying their stay through proactive, automated WhatsApp campaigns. This allows immediate issue resolution, enhancing the guest experience, preventing negative reviews, and increasing guest loyalty.
Customisable feedback forms
Create tailored feedback forms to gather specific insights that matter to you the most.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Guest Loyalty & Retention
Inspire your guests to choose your hotel again by offering attractive incentives
Offer an enhanced experience
When prospective guests join your hotel’s website, as you welcome and greet them, let them know that you have a loyalty programme and create a button to link to its explanation.
Promotion in the most relevant moments
Showcase your loyalty programme through webchat dynamic pop-up campaigns. Set a rule for the chatbot to push a pop-up message highlighting that guests can get exclusive advantages for a specific service – e.g. spa or restaurant – by becoming a loyalty programme member.
Tease extra benefits before the booking
Rather than having your guests go directly to your booking forms, you could, through a button, explain to them what they’re missing out on if they don’t sign up for the loyalty programme right before they book.
Special treatment
Share a teaser about exclusive events, services, or amenities available only for loyalty members.
Early check-in convenience
Make sure to promote the benefits of your loyalty programme from the start. A great check-in experience, a moment when guests are tired from their trips and just want to get settled in, can make all the difference.
A very warm welcome
Launch an online check-in campaign showcasing a special perk: loyalty members and direct booking guests receive a complimentary welcome drink. This benefit is designed to ensure a unique and memorable experience.
Ensure returning guests
Offering a contactless or express check-out for loyalty members is a good way to get people signed up or at least convince them that the next time they do, they should book as members of the loyalty programme.
Review incentives
Highlight the importance of guest reviews and use bonus points as a strong motivator. If you are known more locally, incentivise loyalty members to leave reviews in exchange for bonus loyalty points or discounts on certain services.
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