Key Benefits
Boost teamwork
and productivity
Achieve better service levels with less effort.
See how your team is doing and gather useful insights to fine-tune processes and cut down on operating costs.
Teamwork
Ensuring efficient coordination of all queries and requests
Team notifications
Manage and distribute tasks across teams and agents with one click to notify them about guest queries requiring their attention.
Assigning agents
Manage and distribute tasks across your team with one click. Directly assign pending conversations to a specific agent.
Notes
Mention other agents in the notes associated with a conversation so that they can receive a notification and be aware of that conversation.
Conversation filters and tags
Filter conversations per channel, type of request, and more. Use the power of tags – both automatic and manual – and allow agents to quickly filter conversations by topic.
Productivity
Achieve better service levels with less effort
Integrated centralised ticketing system
Track the progress of any enquiry from start to close.
Priority status
Set priority to messages and help the agents analyse conversations by urgency.
Sentiment analysis
AI-powered sentiment analysis to identify the most urgent guest queries requiring your team’s attention.
Canned responses
Save time answering personalised questions by using pre-filled responses.
Automated translations
Automatic translation into 130+ languages to remove language barriers.
Individual agent metrics
Manage and support the team better thanks to insights into individual agents’ performance, such as the number of queries resolved, CSAT score and more.
Multi-property management
Keep communication flowing smoothly across all your locations
Knowledge base per property
Save time training AI about each of your properties by simply uploading information to the AI Knowledge Scanner in the Console. It will be used as a knowledge base for the chatbot to answer the guests’ questions.
Smart hotel property identification
AI can conveniently identify the relevant property for the guests by name or location, bypassing the need for prior input or selection flows.
Set operating times per property
Manage guests’ expectations and define your team’s availability at each property to answer questions that the chatbot cannot answer.
Dedicated teams
Assign staff to specific teams at each property to ensure the fastest and most efficient flow whenever their attention is required.
Custom team notifications
Set rules for notifying the right teams for specific requests so they are processed promptly.
Metrics per property
Learn about the chatbot and team performance for each of your properties or switch to the global view for the big picture.
Custom widget campaigns
Enable specific and relevant automated pop-up campaigns for each of your properties to highlight their irresistible services and amenities to boost direct bookings.
Discover more benefits
