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Maintenance Management Systems: FAQs
What is a Hotel Maintenance Management System and how does it work?
Maintenance is an essential task within the hotel industry. Whether it is ensuring the heating system keeps running smoothly, urgently repairing a broken oven without disrupting a meal service, or simply replacing a spent light bulb, the work of a hotel maintenance team is never done. It can quickly become overwhelming if you do not have a very efficient system in place, and here is where a Hotel Maintenance Management System becomes an invaluable tool.
Computerised maintenance management software (CMMS) keeps your hotel running smoothly. Hotel maintenance software allows you to control all maintenance tasks within your business. The system can be used to log issues, such as a broken piece of equipment, and schedule checks or regular part replacements to prevent unexpected future failures. Tasks can easily be prioritised and delegated.
What are the main advantages of using hotel maintenance management software?
- Fast response to urgent issues
Maintenance management software for hotels can be linked to mobile devices so that tasks can be delegated to staff members with the necessary skills, with priority given to those closest to the location of the problem in the case of an emergency.
- Problems can be prioritised automatically
The system can automatically determine which maintenance jobs are most important, ensuring those most vital are undertaken first. Guests will appreciate that your staff hurried to fix their faulty television while the scheduled maintenance of the bar’s dishwasher can be postponed with no negative impact.
- You will not miss anything
The hotel maintenance management system allows you to schedule regular maintenance tasks and checks and will alert you when these are needed. These alerts will remain active until someone confirms that the job has been completed.
- Anyone can report an issue
With all maintenance tasks being held in this central system, all staff can report issues to the hotel maintenance software via their mobile devices, which will be logged into the system and processed. Hotels deal with a wide range of issues, from the gardener noticing an exterior light is faulty to housekeeping staff discovering a fault in a guest room. The information is easily conveyed, stored, and scheduled for fixing with hotel maintenance management software.
What are the benefits of integrating computerised maintenance management software with HiJiffy’s AI-powered conversational solutions?
Integrate your CMMS with HiJiffy’s conversational technology, and you are making access to the CMMS easier for your staff and even for your guests. Staff is more likely to report problems if it is easy for them to do so efficiently, and with an AI-driven system like that available from HiJiffy, it is a straightforward and intuitive process. Available in many languages, it provides inclusivity for staff, regardless of their native language.
Additionally, you could add this functionality as an extra feature to your hotel guest app, allowing guests to report problems with their rooms via the hotel chatbot without needing help at the reception.
Beyond automating processes and improving internal communications between your teams, HiJiffy’s Guest Communications Hub can also benefit your hotel by increasing revenue from direct bookings and upselling, strengthening your reputation, and enriching your guest data.
Is it difficult to integrate CMMS with HiJiffy’s solution?
Our technology integrates smoothly will major hotel maintenance management systems. Activation can be requested with our Customer Success team who will guide you through the process and assist with the setup.
