Premium Customer Support
Implement and manage AI with success
Your satisfaction is essential to our award-winning Customer Success team. They assist you at every step, from getting started with configuring the solution to optimising it along the way and beyond.
Top-notch support along the way
Setting up for success
You don’t need to be a tech expert; that’s our job. We use our insights and expertise to configure conversational AI according to your specific needs and objectives. Allow at least 15 minutes for this initial call.
Then, it’s time to get hands-on. We’ll guide you through installing the chatbot widget and booking pixel. If these terms don’t sound familiar, don’t worry. Your Onboarding Representative will be there to help you.
Get started with confidence
With your solution ready to go, it’s time to explore its potential. But you won’t be jumping into the deep end on your own. Your dedicated Onboarding Representative will give you a guided tour and show you everything you need to know about our solution.
We aim to ensure that you get to grips with our platform quickly and easily so that you can take full advantage of its features from day one.
Support and free resources
If you have a question or a doubt at any time, you can access our robust free Help Centre, packed with tutorials and practical step-by-step guides to help you easily navigate our solution.
If you prefer to speak to someone from our team, you can always contact us via chat in the Console or by email. We’ll assist you in the language that suits you best.
Ongoing advice and new features
You’ll have a dedicated Customer Success Manager who will support you every step of the way. From metrics analysis to strategic advice, they will help you get the most out of your solution.
As we’re constantly developing our solution further to stay at the forefront of innovation, you’ll receive the latest updates regularly, so you’ll always be up to date and try out new features as soon as they are available.
Certified customer support
Our commitment to outstanding customer support has been recognised by Hotel Tech Report with the prestigious Level III Global Customer Support Certification (GCSC).
Appreciated by our clients
Don’t just take our word for it. Read what our clients say about the support they have received, from implementation to day-to-day use of the solution (they say it’s the best).
Making all the difference
A dedicated support team directly impacts your success. At HiJiffy, that’s one of our top priorities. Make sure to choose the ideal AI solution for your hotel that goes beyond the essential features.
