HiJiffy’s Plans & Pricing

Property Type

Special progressive rates are offered based on the number of rooms/beds.

Payment

Yearly

Basic

Provide answers to FAQs 24/7. Automate +85% of common guest queries

PRE STAY

Starting at

99€

/month

based on the number of rooms

+99€ setup fee for each 5 properties

Key Features:

  • 25 Standard FAQs topics
  • 3 languages supported
  • Filter, Order and Assign Conversations
  • Add notes to conversations
  • Personalise webchat widget
  • Booking flow with direct link to booking engine
  • Basic Reporting & Dashboards
  • Basic Customer Support

Channels:

Website

Pro

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

PRE STAY

Starting at

159€

/month

based on the number of rooms

+399€ setup fee for each 5 properties

Everything included in the Basic plan plus:

Key Features:

  • All standard FAQs topics
  • 132 languages supported
  • Multiple properties compatibility
  • Group agents into Teams
  • Translation of Inbox Conversations
  • Contact Details Pages
  • Single-Language Voice Assistant
  • API integration with Booking engine
  • Self-learning AI Capabilities
  • Standard Reporting & Dashboards
  • Dedicated Customer Support

Channels:

Website
+ Social Media
(Facebook, Instagram, WeChat, Google Business)

Premium

Digitalise the entire guest journey with powerful automation

Full Customer Journey

Starting at

319€

/month

based on the number of rooms

+599€ setup fee for each 5 properties

Everything included in the Pro plan plus:

Key Features:

  • Custom Chatbot Tone of Voice
  • Multi-Language Voice Assistant
  • Live agents status
  • Response Templates for Agents
  • Export Contacts
  • Smart Alternatives to “No availability”
  • Price Checker against OTAs
  • PMS & CRM standard API  Integrations
  • In-Stay & Upselling Campaigns
  • Advanced Reporting & Dashboards
  • Priority Customer Support

Channels:

Website
+ Social Media
+ SMS + Email + Messaging Apps

(Whatsapp, Line, Telegram)

Enterprise

A solution tailored to your needs, with custom automation, reporting, integrations and powerful marketing campaigns

CUSTOM

-

Key Features:

  • Custom Messaging Campaigns
  • Custom FAQs topics
  • Custom Channels
  • Custom Integrations (Booking Engine, PMS, CRM…)
  • Custom Reporting & Dashboards
  • Power BI (Business Intelligence)
  • Remove “Powered by HiJiffy”

Channels:

Custom

Detailed Overview of our Plans

Basic

Pro

Premium

Productivity
Users
Unlimited
Unlimited
Unlimited
Teams
Chatbot
Multiple properties compatibility
Languages supported
3
All
All
Formal / Informal tone (Beta)
Working hours Status
Live agents status
Click-to-call *
Addon
Addon
Standard FAQs topics
25
All
All
Inbox
Filter and Order Conversations
Custom Team Notifications
Outbound Campaigns
Assign conversations
Conversations Prioritisation
Translate conversations
Export individual conversations
Bulk export of multiple conversations
Report Spam
Response Templates for Agents
Limited
Attachments
Agent Profile
Activity log of conversations
Add tags to conversations
Only Automatic
Add notes to conversations
Mention other agents in notes
Contact List
Contact Details Page
Search Contacts
Export Contacts
Bookings
List / Filter Bookings information
Requests
List / Filter Requests information
Messaging Channels
Web
Web forms
Widget Personalisation
Auto language selection (IP, Browser, Website)
Set offline days/hours
Facebook
Instagram
Wechat
Google Business
Line
Telegram
Whatsapp
SMS
Email
Email signature
Voice
Voice Messaging
Languages supported
1
6
Language autodetection
Advanced Neural Tech
Integrations
Booking Engine
Booking flow with direct link to booking engine
API integration with Booking engine
Smart Alternatives to “No availability” *
Price Checker against OTAs *
PMS
Real-time Integration *
Scheduled Integration *
Standard CSV Integration
CRM
Standard Salesforce integration
Standard Microsoft Dynamics
Maintenance
Report Issue
Feedback of issue
Other
Online Check-in
Addon
Online Check-out (coming soon)
Addon
Digital key (coming soon)
Addon
Advanced Upselling Campaigns *
Addon
Addon
Service Automation
Zapier
Campaigns
Website Campaigns
Custom messages
1
10
Unlimited
Hyper-personalized campaigns
Schedule Campaigns
Messaging campaigns
Pre-Arrival
Check-in
Check-out
Feedback
Confirmed Reservation
Custom Campaigns
Bulk-WhatsApp/SMS campaigns
Fallback WhatsApp to SMS
Email campaigns
On-demand API
Aplysia AI
Self-learning AI Capabilities
Sentiment Analysis
FAQ’s answers improvement
Customer Profiling
Feedback Replies
CSAT
Chatbot CSAT survey
Addon
Addon
Agent CSAT Survey
Addon
Addon
Reporting
Tracking Pixel
Bookings
Additional Services (Restaurant, spa…)
Dashboard
Report
Basic
Standard
Standard
PowerBI
Customer Support
Access to Help center
Support by Chat in the Console
Support given by email ([email protected])
Dedicated Account Manager
Initial 15-min setup-preparation call
Personalized training session
Instructions sent by email
Onboarding specialist
Onboarding specialist
Chat widget + booking pixel installation
Instructions sent by email
Assisted by the account manager
Assisted by the account manager
Metrics Review
Quarterly
Every 2 months
Support tickets priority
Low
Standard
High
Videocall support from account manager
1 hour/month
2 hours/month
Customizations
% Automation, text/content, translations
% Automation, text/content, translations