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Articles and features

Dive into industry insights and best practices for your hospitality journey.

Feyzanur Görmüs

January 5, 2025

Best guest communications software for hotels in 2025: Specialised VS generic solutions

Find the best one for the hospitality industry

Best guest communications software for hotels in 2025: Specialised VS generic solutions

Find the best one for the hospitality industry

January 5, 2025

Last Entries

10 graphs that show why your hotel website should have a chat widget

#marketing #leads

April 23, 2019

How are Chatbots shaping the future of Customer Care?

Discover the six ways AI is revolutionizing customer service in hotels

April 16, 2019

3 Key Hospitality Metrics Every Hotelier Should Measure

Learn how to keep track of some of your hotels’ KPIs

February 11, 2019

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

In the Age of the Customer, the focus is no longer on the services your hotel has to offer, but on your customer’s needs and wants.

January 14, 2019

5 Trends Shaping the Future of Customer Care in Hotels

Learn about the ways in which customer care will change in the near future and how it will change your day-to-day work

October 10, 2018

Live Chat is dead. Say hello to Messaging Apps

Explore 5 reasons why messaging is better than a website widget

September 14, 2018

What's the future of customer care in the hospitality industry? See what top experts predict

Learn about the future of customer care in the hospitality industry, customer loyalty and guest’s expectations.

August 1, 2018

Why you should declutter your hotels' communications

How many communication channels does your hotel need to better communicate and serve its guests?

July 31, 2018

3 reasons why you should be surveying your guests

Discover why you should start surveying (properly!) your guests right away.

July 27, 2018

Stay ahead of the Competition

Learn about conversational AI applications in hospitality

Articles and features

Last Entries

10 graphs that show why your hotel website should have a chat widget

How are Chatbots shaping the future of Customer Care?

3 Key Hospitality Metrics Every Hotelier Should Measure

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

5 Trends Shaping the Future of Customer Care in Hotels

Live Chat is dead. Say hello to Messaging Apps

What's the future of customer care in the hospitality industry? See what top experts predict

Why you should declutter your hotels' communications

3 reasons why you should be surveying your guests

Stay ahead of the Competition

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