What is a Virtual Concierge?

A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that, powered by AI, provides assistance to hotel guests.

In addition to getting instant answers to any questions that guests may have about how the hotel works – e.g., breakfast time or how to get access to the car park – they can also request any type of service provided by the hotel in a simple and fully contactless way: from making a restaurant reservation to booking Spa treatments.

On the other hand, in complement to Room Service, the digital concierge can also automate other types of requests related to cleaning and/or maintenance, whether it’s a request to clean the room, request towels, repair a broken TV, etc. 

Is HiJiffy’s Virtual Concierge present across all the steps of the guest journey?

Yes, HiJiffy’s Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Hoteliers can engage with their upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise the guests’ trip.

Below, you can see how our solution benefits every step in the hotel customer journey:

Is the Virtual Concierge integrated with the hotels’ systems?

Yes, HiJiffy’s hotel concierge app integrates directly with the hotel management systems, such as Cleaning/Maintenance management software, making it possible to automatically assign guest requests to the correct department.

This automation reduces response time and significantly improves the guests’ experience, that can receive notifications as soon as their request is completed. The entire unit operation flows more efficiently, and fewer intermediaries are involved in the execution of services.