May 2021 – August 2022
Domaine & Demeure makes over €157K in direct bookings with HiJiffy
€157K
in bookings
96%
automation
87%
CSAT score
20K
conversations
Profile
Domaine & Demeure was founded in 2008 to pursue a vision of authentic and sustainable real estate and tourism.
With a particular emphasis on the restoration and operation of châteaux and wine estates, the collection comprises Château Les Carrasses, Château St. Pierre de Serjac and Château Capitoul.
Challenges
Domaine & Demeure needed a solution to help them to increase revenue while providing an elevated guest experience.
The objective included the possibility of relieving the team from repetitive tasks to focus on delivering more value. In addition, they were also looking to keep the costs modest or even decrease them. The Domaine & Demeure team needed a solution that could help them automate some tasks while increasing the quality of the guest service.
Solution
The hotel brand used HiJiffy’s AI-powered Guest Communications Hub to optimise their direct bookings and further improve the guest experience. They used conversational AI to answer common guest queries with an automation rate of 96%, meaning that only 4% needed attention from hotel staff to resolve them.
Thanks to D-EDGE’s API, Domaine & Demeure integrated their D-EDGE Booking Engine into HiJiffy’s solution. The AI linked to the direct booking platform with a “Book Now” button directly in the chat.
HiJiffy’s solution coupled with the D-EDGE Booking Engine helped the Domaine & Demeure team increase direct bookings, room upgrades, and revenue from upselling whilst delivering top-quality guest service anytime on guests’ favourite channels.
Review
“We decided to select HiJiffy based on their track record in enabling very high levels of task automation while improving guest satisfaction. The setup was quick thanks to seamless integration with our D-EDGE Booking Engine, and we could observe the benefits of using this AI-powered solution from the start. At a nearly complete automation level, our guests were delighted with the service they received via HiJiffy’s chatbot. This combination translated to increased revenue, which was also one of our priorities.“
Darren Kennedy
Director of Marketing, Sales & Reservations
Domaine & Demeure
Interested in our conversational AI?
Book a personalised demo with our team to learn how it can empower your hotel to increase revenue and automate repetitive tasks.
You may be interested in
USSIM Vacances
HiJiffy helps USSIM Vacances reduce 100+ weekly calls while improving customer service quality.
PortoBay
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Kora Living
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
