Tourism Chatbot
Increase direct bookings with AI
Enable tourists and travellers to book on their favourite social media and instant messaging apps. HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to answer guests’ queries instantly.
Benefits of chatbots for tourism
Omnichannel solution
The AI-powered solution streamlines requests from the hotel’s communication channels, including the most popular social media channels (such as Facebook Messenger and Instagram) and instant messaging apps (WhatsApp, Line, Telegram, WeChat, and more), to provide a better overview and monitor guests’ enquiries.
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Our user-friendly back office, the Console, is designed for you to navigate easily through your communication with your guest in your preferred language.
Customise your communication
Express your brand with every interaction. HiJiffy’s AI chatbot for hotels adapts to your sales flow thanks to a variety of available visual and messaging customisations. Provide a simple yet sophisticated solution to enhance the guest’s journey and increase conversions. Personalise the image of your hotel booking chatbot to fit your guidelines and provide a seamless brand experience.
See chatbots for tourism
Explore how innovative hotel brands use HiJiffy’s solution across their guest journey.
Tourism chatbot booking assistant features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Widget personalisation
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Let the tourism chatbot do the work
Transforming the entire guest journey with AI
Let AI answer pre-booking questions, provide booking assistance, facilitate online check-in, process in-stay queries, and so much more!
Quick onboarding with AI Knowledge
Scanner
Getting your hotel started with AI can be as easy as uploading a knowledge base document and feeding the solution the specific data about your properties and services.
Get ahead of your guests' most common questions
Browse our first-party data insights based on over 1.7 million hotel guests’ questions last summer. Discover what are the top 50 most frequent queries.
Chatbot for tourism: FAQs
What is a tourism chatbot?
A tourism AI-powered chatbot helps tourism companies render personalised travel assistance tailored to customer needs, improve customer service, and make in-trip and post-trip requirement management more effortless.
Tourism chatbots can assist guest accommodation companies in making the experience more convenient and enjoyable for their guests while maximising their revenue.
How does a chatbot for tourism work?
Tourism chatbot technology—though using complex developments—usually works in a simple way. The guest can communicate with the tourism company through this AI-powered chatbot tool, which could be linked through any website or mobile application like Facebook Messenger, WhatsApp, etc. This tourism chatbot tool is usually conversational, ensuring timely support and assistance to the guests.
What are the main advantages of implementing a specialised chatbot for the tourism industry?
Companies in the tourism industry benefit considerably from tourism chatbots. Here are some of the advantages of implementing the best tourism chatbot are as follows:
- Increased revenue
One of the most important advantages of tourism chatbots is that they help increase revenue through upselling, cross-selling and direct bookings. These chatbots for tourism seamlessly get your guests through the sales funnel and complete a deal with fewer interactions with quick up-selling messages that you can personalise
- Improve efficiency and streamline internal processes
When you implement a chatbot for tourism, the guest no longer needs to wait anymore for any human operator to remain available all the time. A chatbot in the tourism industry can address guest queries in seconds, providing a better experience for the end user.
In addition, since a tourism chatbot can collect data, manage complaints and receive feedback, it facilitates your internal processes for improved productivity and profitability.
- Compensate for the lack of staff
With the help of these AI-powered chatbots, guest accommodation companies can automate repetitive manual tasks performed by their staff members so that they operate well even when there is a lack of staff.
- Create more personalised guest experiences
Chatbots in the tourism industry can retain details about individual clients as a chat discussion progresses and then even use this information to enhance the quality of suggestions and create personalised recommendations.
It can eventually lead to the chatbot requesting follow-up questions, defining preferences, and delivering tailored recommendations to improve your customers’ travel experience.
Is it easy to implement a tourism chatbot?
Yes! While many guest accommodation companies think implementing a tourism chatbot is challenging, it is not the reality as they are effortless to execute.
It is all about integrations and the capability of integrating with the various systems the guest accommodation already uses.
It can be integrated with the existing CRM (customer relationship management) tool, Property Management System (PMS), Booking Engine, and Housekeeping systems. With tools like HiJiffy’s AI Knowledge Scanner, the process of rolling out AI in your properties can be significantly accelerated.
